At Zoz Adventures, we want you to have a smooth shopping experience. This Returns & Refund Policy explains how we handle returns, exchanges, and refunds for purchases made on our website.
Returns
-
You may request a return if you receive a defective, damaged, or incorrect item.
-
To be eligible, you must contact us at [email protected] within 7 days of delivery.
-
Items must be unused, in their original packaging, and in the same condition as received.
-
We do not accept returns for items damaged due to misuse, normal wear and tear, or customer error.
Refunds
-
Once your return is approved and the item is received, we will notify you regarding your refund status.
-
Refund processing may take up to 14 business days after confirmation.
Exchanges
-
If you prefer an exchange instead of a refund, we will arrange a replacement for the same item (subject to availability).
-
Exchanges are only allowed for defective or incorrect items.
Non-Returnable Items
Certain items cannot be returned or refunded, including:
-
Products used, altered, or damaged after delivery.
-
Items purchased during clearance or special promotions, unless defective.
Shipping Costs
-
Customers are responsible for return shipping costs unless the item delivered was incorrect, defective, or damaged.
-
In cases where Zoz Adventures is at fault, we will cover the shipping costs.
Contact Us
If you have any questions or wish to initiate a return, please contact us at:
Email: [email protected]